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Knowledge base
General Inquiries
Claims
4
How and when can I return the goods purchased in your e-shop?
How can I make a claim if I believe that the product is not working properly?
When making a claim, do I have to send the complete packaging?
How do I find my current claim status?
TrueCam Car Camera
First use
5
Is it good to fully charge the battery before first use?
Which memory card to use?
How do I set up my car camera?
How to connect the GPS module?
Where to properly place the camera?
Legislation
1
Is it legal to use a car camera?
Function
9
What is LDWS?
What is the difference between motion detection and parking mode?
What is the difference between PAL and NTSC TV mode?
Using delayed power on
What is the LED flashlight on selected TrueCam cameras?
See all 9 articles
Technical Questions
17
What are the differences between supercapacitor and battery?
How and why to update firmware?
Why and how to use the DVR video player?
Why the card fill up even though I am using the loop recording function?
Why does my computer not show the connected camera?
See all 17 articles
LAMAX ACTION X Action Cameras
Technical Questions
10
How best to set up an action camera?
What is the best program for editing recorded video?
Which memory card to use?
How to set the time loop in car mode with LAMAX X7 Mira and LAMAX X8 Electra?
I can not connect to my camera using the Wi-Fi app on my phone
See all 10 articles
X10 Taurus
6
What to do if the LAMAX X10 Taurus returns to factory settings after switching off?
What to do if the time and date are reset when removing the battery from the X10 Taurus camera?
Camera FOV
Time-lapse video
Slowmotion video
See all 6 articles
LAMAX DRIVE Car Cameras
Technical Questions
15
How does parking mode work?
How do I set up my car camera?
Camera can not be attached to a perpendicular windscreen, such as on a lorry, as it interferes with the lens
How long a recording can fit on a C4 and C7 memory card?
What is the difference between motion detection and parking mode?
See all 15 articles
Legislation
2
How to correctly place the camera in the car?
Is it legal to use a camera in the car?
C3
1
How long a recording fits on a memory card?
S5 Navi+
8
Is there a wireless version of the rear camera?
Can I install my own apps onto my system?
How Long does S5 Navi+ last on battery?
How long is the cable between the front and rear cameras?
One of the applications in S5 Navi+ has lost some of its functions over time and the manual is missing
See all 8 articles
C4
2
The camera does not accept the memory card, why?
Does the camera have parking mode?
C5 Dual
1
How does the DRIVE C5 Dual reversing mode work?
C7
1
I can't find the WDR function anywhere
LAMAX BEAT Bluetooth Audio
Technical Questions
5
How do I know the speaker has charged?
How long does it take the LAMAX Beat series speakers and headphones to charge?
What is the frequency range of LAMAX speakers and headphones?
Are the LAMAX Pax X-1 and LAMAX Prime P-1 headphones resistant to sweat?
What formats does the speaker play, other than MP3, from the SD card?
Dots1
2
What is the battery life on LAMAX Dots1?
My headphones are unpaired and plays separetly. What can i do?
Storm1
8
How do i unpair LAMAX Storm1 from mobile phone?
LAMAX Storm1 froze, what to do?
Can be LAMAX Storm1 connected by TWS with different model?
How many devices can be paired through TWS?
How to disable TWS on Storm1?
See all 8 articles
Street2
5
How do I unpair LAMAX Street2 from mobile phone?
LAMAX Street2 freezed, what to do?
Can i connect LAMAX Street2 with different model by TWS?
How many devices can be paired via TWS?
How do i unpair LAMAX Street2 from mobile phone?
Sentinel2
7
How many devices can be paired via TWS?
How do i unpair LAMAX Sentinel2 from mobile phone?
What to do is Sentinel2 freezes?
Which models can be connected by TWS with Sentinel2?
How to cancel TWS on Sentinel2?
See all 7 articles
Dots2
1
What do I do if I LAMAX Dots2 starts play separetly?
LAMAX NoiseComfort ANC
1
ANC does not work when the audio cable is plugged in
HighComfort ANC
3
I'm having trouble pairing the headphones
The control buttons on the headphones do not work when the audio cable is plugged in
ANC does not work when the audio cable is plugged in
Sphere2
10
How do I pair two Sphere2 speakers to create stereo?
How do I unpair 2 speakers connected by TWS?
Can I connect the LAMAX Sphere2 to another model using TWS?
How many devices can I pair with TWS?
How do I disconnect the LAMAX Sphere2 from my mobile phone?
See all 10 articles
Sphere2 Mini
7
How do I pair two Sphere2 Mini speakers to create stereo?
How do I unpair 2 speakers connected by TWS?
Can I connect the LAMAX Sphere2 Mini to another model using TWS?
How many devices can I pair with TWS?
How do I disconnect the LAMAX Sphere2 Mini from my mobile phone?
See all 7 articles
Sounder2 Max
4
How do I pair the speaker with the device?
How do I pair with a second speaker using TWS?
Can I use the TWS function if I use the cable audio input for playback?
How to forcibly turn off the speaker and how to reset to factory settings?
Sounder2 Mini
4
How do I pair the speaker with the device?
How do I pair with a second speaker using TWS?
Can I use the TWS function if I use the cable audio input for playback?
How to forcibly turn off the speaker and how to reset to factory settings?
Dots2 Touch
3
How do I turn the headphones on and off?
How do I pair the headphones?
How do I reset the headset to factory settings?
Trims1
4
How do I switch on the headphones?
How do I pair the headphones?
How do I reset the headphones?
How do I turn off the headphones?
LAMAX TECH Smart Electronics
Shield Smart Alarm
3
Can I connect accessories from other brands to the control panel?
Unable to pair an RFID chip
Does the Shield IP camera start automatically when the alarm is triggered?
SmartWatch WatchY
1
I can not make call, it says device is busy.
BFit PRO
6
What if LAMAX BFit PRO does not measure correctly my heartbeat?
Is the LAMAX BFit PRO waterproof? Can I dive with him?
Are there realy two bracelets in the BFit PRO package?
What if my LAMAX BFit PRO does not show the correct time?
Does LAMAX BFit PRO has a GPS receiver?
See all 6 articles
BFit2
6
What if my LAMAX BFit2 does not measured heartbeat correctly?
Is LAMAX BFit2 waterproof? Can I dive with it?
Are there pack realy two bracelets in the LAMAX BFit2?
What if my LAMAX BFit2 does not show the correct time?
Does LAMAX BFit2 has a GPS receiver?
See all 6 articles
LAMAX WatchY2 / GPS Locator
30
How long do the batteries of the LAMAX Tracking device last and can this be optimized?
How to take care of the battery?
Where is the child’s location data stored?
Can LAMAX Tracking be used immediately after purchase?
What are the monthly operating costs of the watch?
See all 30 articles
Baby monitors TrueLife
NannyCam V24
3
Can charge NannyCam V24 via powerbank?
What can affect the range?
How do I play lullabies?
NannyWatch A15
3
Can I power my NannyWatch A15 using a powerbank?
What can affect the range?
How do i set lulabies on NannyWatch A15?
TrueLife NannyCam H32
3
Can I power my NannyCam H32 using a powerbank?
What can affect the range?
How do I play lullabies?
TrueLife NannyCam R360
4
How do I play lullabies?
How do I connect a second camera?
What can affect the range?
Can I power my NannyCam using a powerbank?
TrueLife NannyTone VM Lite
6
How do I pair the parent and child unit?
Can I charge the TrueLife Nannytone VM Lite audio baby monitor from a power bank?
What batteries can I use to power the parent unit?
What all affects the range of the NannyTone VM Lite?
Can I use the parent unit to communicate with my child?
See all 6 articles
General
2
How secure is the TrueLife video feed?
What are the most common causes of signal interference?
Dental Care TrueLife
Basic General Knowledge of Dental irrigator AquaFloss
3
What is a water flosser?
Is a water flosser more effective than dental floss?
How often should I use a water flosser?
TrueLife AquaFloss Station
2
What is the difference between the AquaFloss replacement nozzles?
The water reservoir is overflowing, is the water flosser damaged?
TrueLife AquaFloss Compact
1
What is the water pressure of the AquaFloss Compact?
TrueLife SonicBrush UV
10
How can I clean my SonicBrush UV?
How do I store my SonicBrush UV?
Can I leave my SonicBrush UV in the charging station after each use?
How long does the battery last in the SonicBrush UV?
How long does a brush head last on the SonicBrush UV?
See all 10 articles
SonicBrush Compact
8
How do I clean my SonicBrush Compact?
How do I store my SonicBrush Compact?
How do I know when my SonicBrush Compact is fully charged?
How long does the SonicBrush Compact battery last?
Can I leave the SonicBrush Compact in the charging stand after each use?
See all 8 articles
Bathroom scales TrueLife
Basic General Knowledge of bathroom scale FitScale
5
Is the FitScale suitable for children?
Who is the FitScale unsuitable for?
Why is my Fitscale displaying inaccurate results?
Why is the display not working or displaying incorrect results?
Why is "EER" on the display?
TrueLife FitScale W5 BT
8
Is the Megafit app compatible with Android and iOS?
How many users can use the FitScale W5 BT?
What is the weight capacity of the FitScale W5 BT?
What metrics can the FitScale W5 BT measure?
Which batteries does the FitScale W5 BT take?
See all 8 articles
TrueLife FitScale W3
4
What is the weight capacity of the FitScale W3?
What metrics can the FitScale W3 measure?
Which batteries does the FitScale W3 take?
How many users can use FitScale W3?
Breast Pumps TrueLife
TrueLife Nutrio BP Electric
7
Is it possible to increase the expressing intensity of the Nutrio BP Electric?
What is the bottle capacity of the Nutrio BP Electric?
How long does the Nutrio Electric BP last on a single charge?
What modes can be set on the Nutrio BP Electric ?
How can I clean the Nutrio BP Electric?
See all 7 articles
TrueLife Nutrio BP Manual
5
Is it possible to increase the expressing intensity of the Nutrio BP Manual ?
What is the bottle capacity of the Nutrio BP Manual?
How can I clean the Nutrio BP Manual?
Can I store excess milk?
Is the Nutrio BP Manual suitable for travelling?
Sterilisers
TrueLife Invio MS5
11
What can be sterilized in the TrueLife Invio MS5 sterilizer?
How much water should I use for sterilization?
Can I use different cleaning agents for sterilisation?
What power and time to set the microwave to for sterilization?
Does the sterilizer have to be cleaned after each sterilization?
See all 11 articles
Digital blood pressure monitor TrueLife
TrueLife Pulse
7
What should I do if the cuff overinflates?
Does the Pulse alert me when I have elevated blood pressure?
Does the Pulse store readings?
How can the Pulse be cleaned?
Is the Pulse suitable for taking readings on the go?
See all 7 articles
BML General Inquiries
Claims
4
How and when can I return the goods purchased in your e-shop?
How to make a claim if you believe that the product is not working properly?
When making a claim, do I have to send the complete pack?
How do I find my current claim status?
BML Action Cameras
Technical Questions
10
How best to set up an action camera?
The recorded video is not smooth and is laggy
What is the best program for editing captured shots?
Which memory card to use?
I can not connect to my camera using a Wi-Fi app on my phone
See all 10 articles
BML Audio
Technical Questions
2
What is the battery life of each BML bluetooth audio product?
How long does it take to fully charge BML bluetooth audio products?
CarCall BT-3
4
How can I put Handsfree in to the Car?
Discharge the device, if you forget to turn it off?
Can I use CarCall to reproduce music / reading audio books on the phone?
Can I switch tracks directly through CarCallu BT-3?
BML docking stations
Technical questions
5
Can I use the same VGA and HDMI with BML multiport docking station XL?
Can I BML-C Multiport USB docking station and put a heavier laptop?
Why when I connect via USB-C multiport docking station and headphones L Television plays audio from both sources?
How do I know if my computer is compatible with the docking station?
How can I connect a second monitor via docking station?
BML Dashcams
Technical questions
8
What to do before using BML dashcam?
What card to use?
Camera memory card is full and does not rewrite old files
How to use motion detection?
How to maximize the life of the micro SD card?
See all 8 articles
BML IP Cameras and CCTV
Technical Questions
10
Problems connecting to Wi-Fi?
What is the IR illumination for selected BML IP cameras and CCTV?
Forgot your password cameras
The problem with the message ""the network is busy, please try again later"
Can i turn off IR lights?
See all 10 articles