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Claims

How and when can I return the goods purchased in your e-shop?
Have you bought something from our e-shop which does not meet your initial expectations? Don’t worry. You have the statutory right to return goods within 14...
Tue, 25 Jan, 2022 at 2:05 PM
How can I make a claim if I believe that the product is not working properly?
All claims and the complete servicing of our products are provided by our authorized service partner, BELS.cz. The form can be found on our website in the &...
Tue, 25 Jan, 2022 at 2:06 PM
When making a claim, do I have to send the complete packaging?
Specific cases differ, but as a rule, we recommend that technicians are allowed to run a complete diagnostic of the device to ensure everything is resolved ...
Tue, 25 Jan, 2022 at 2:06 PM
How do I find my current claim status?
All claims and the complete servicing of our products are provided by an authorized service partner, BELS.cz Check the current status of your claim by v...
Tue, 25 Jan, 2022 at 2:06 PM